Support

Before you call or email...


Search Our Knowledge Base

You can find how-to guides, video tutorials, and answers to commonly asked questions in our knowledge base.


Community Support

Visit our Alto Professional community forums where you can ask online questions and exchange ideas and information with other customers.


Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

USA & Canada
Phone: (401) 659-8135
Hours: Monday - Friday 8:30AM - 6:30PM EST


Germany
Phone: +49 2102 - 740220-150
Hours: Monday - Thursday 9:00AM-1:00PM and 2:00PM - 5:00PM CET
Friday 9:00AM - 3:00PM CET


United Kingdom
Phone: +44 (0) 1252 896040
Hours: Monday - Friday 9:00AM - 6:00PM BST

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Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

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Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.

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Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.